FAQ

1. For how often and how long can I book microfilm equipment?

The microfilm units can be booked per person and day for a maximum of six hours.


2. I have never worked with microfilm equipment before. Can I still work on it alone?

We are available Monday through Friday 1-4 p.m. for questions and instruction on the equipment. If you would like to receive instruction outside of these hours, simply send us an e-mail at mikrofilm@zlb.de to arrange an appointment..


3. What happens if I am not there in time for the booked appointment?

If you do not show up, the reservation expires after 15 minutes. There is no claim to a further booking on that day.

 

4. Do I need the booking number?

Yes, please bring your booking number with you. The order does not have to be presented in printed form, but then presented digitally.


5. Are there any hygiene rules I have to observe?

Yes, please disinfect your hands directly before using the microfilm equipment (disinfectant at the information desk).


6. What is my e-mail address, which I must provide when booking, used for?

Your e-mail address is used exclusively for communication in the context of your booking. Thus, you will receive a booking confirmation by e-mail after the booking process as well as when a change is made to your booking. Furthermore, you will receive an automated reminder e-mail 24 hours before the start of the event. We also reserve the right to contact you in this way if necessary about new circumstances / changes in the context of your order.